Terms and Conditions

This website is operated by Silvermere Haven Limited trading as Silvermere Haven Pet Cemetery and Crematorium, a company incorporated and registered in England and Wales with company number 02187947. By using this website you agree to be bound by the following terms and conditions. If you do not agree to these terms, you must not use the site.

Silvermere Haven Pet Cemetery and Crematorium is the owner of all intellectual property rights in the site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved

These terms of use apply to your use of the site in addition to the following terms:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.
  • If you purchase goods from the online shop on the site, our Terms and Conditions of Supply will apply to the sales.

Changes to these terms and your use of content on the site

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. If you have any doubts about information on this site then please do not hesitate to contact Silvermere Haven Pet Cemetery and Crematorium and speak to a member of staff direct.

Silvermere Haven Pet Cemetery and Crematorium cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. Silvermere Haven Pet Cemetery and Crematorium, its agents and employees, are not liable for any losses or damages arising from your use of this site.

Websites we link to

All links out of this website are checked on submission and we will make reasonable efforts to check them again on a regular basis. These links are for your information only and are only included to enhance the information we provide. However, these websites are not under our control and Silvermere Haven Pet Cemetery and Crematorium are therefore not responsible for the content, information, services or products provided by these companies. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

Site security

We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

Memorial section

The website online memorial section is a virtual service provided free of charge and we make no warranties or guarantees in the provision of this service.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available on the sites and to publish on the company’s Facebook page. You are solely responsible for securing and backing up your content

In order to use this section of the site you will be provided with a username and be asked to create a password as part of our security procedures. You must treat such information as confidential and not disclose it to any third party or allow any third party to use those details.

We have the right to disable any account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

You acknowledge and agree that you are responsible for all consequences arising from the use or misuse of your username and/or password. In particular, you acknowledge and agree that instructions and actions transmitted via the site will be deemed to have originated from you if your username and password has been utilised

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at info@silvermerehaven.co.uk.

We reserve the right to delete inactive accounts, suspend or withdraw this virtual service at any time without prior notice. This is not a digital data storage service and we have no obligation to return data or content that has been uploaded or posted to you after the service is suspended, cancelled or withdrawn.

We do not guarantee any confidentiality with respect to content uploaded or posted.

Digital content will be moderated (approved, edit or deleted) accordingly as we see fit to ensure information is respectful for all visitors. User agree not to upload or post any materials protected under copyright, trademark, or trade secret laws; or any material likely to defame or invade the privacy of any individual; or is unlawful.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with these content standards.


This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.


  • We would like to take this opportunity to thank you for the wonderful care you provided for Sasha. Because of your warm welcome, the day wasn’t a sad one but one filled with joy and smiles. Sasha had the best in life and the best at the end.

  • Just wanting to say a huge thank you to you all for being able to pick up my baby boy Milo and for him to have his final resting place with my other dogs. Loved them all and all of them should be free together. Thank you so much.

  • I want to say thank you for your services and how personal and individualised it felt to have Nerys home in a beautiful urn, with a personal certification and expression of condolence to us.

  • I just wanted to thank you all for such an exemplary service you gave to myself and my family today. You all looked after Alfie so beautifully, and at such a hard time for us, this really gave us comfort and peace.