FAQs

How can we help you?

Below is a list of commonly asked questions.

If you cannot find the answer to your question or would like further information please contact us by phone, email or please come and visit us.

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1  What cremation options are there?

2  Will my pet be handled respectfully?

3  How will I know it's my pet’s ashes I receive?

4  Can you collect my pet from my home?

5  Can I bring my pet to the crematorium?

6  If my pet is ‘put to sleep’ at the vet’s, can I select where my pet is cremated?

7  How and when should I pay for the cremation?

8  Can I be present at the time of cremation?

9  Can I witness the cremation of my pet?

10  Do you provide any religious services?

11  What choices do I have for my pet’s ashes?

12  Can I remove my pet’s ashes from their casket or urn?

13  Should I plan in advance?

14  How do I choose a pet crematorium?

15  Should I speak to my vet about my wishes?

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PAGE : Total: 26 questions
  • We would like to take this opportunity to thank you for the wonderful care you provided for Sasha. Because of your warm welcome, the day wasn’t a sad one but one filled with joy and smiles. Sasha had the best in life and the best at the end.

  • Just wanting to say a huge thank you to you all for being able to pick up my baby boy Milo and for him to have his final resting place with my other dogs. Loved them all and all of them should be free together. Thank you so much.

  • I want to say thank you for your services and how personal and individualised it felt to have Nerys home in a beautiful urn, with a personal certification and expression of condolence to us.

  • I just wanted to thank you all for such an exemplary service you gave to myself and my family today. You all looked after Alfie so beautifully, and at such a hard time for us, this really gave us comfort and peace.